Contact Fans + Heaters Australia
Frequently Asked Questions
Q. “I’m trying to place an order and an error has occurred with PayPal. Please help!”
A. Please click on the Chat Now button at the bottom of this screen for assistance.
Q. “Do you offer free samples?”
A. We do not currently offer free samples. We do, however, offer specials and offers from time to time. Please be sure to LIKE and FOLLOW our Facebook Page @ www.facebook.com/benninternational
Q. “We’ve ordered a free trial” “I would like to cancel my subscription” “We cancelled our trial/subscription last month and our credit card is still be debited” “A guy called me and said that he had trouble processing our credit card”
A. Please be advised you have contacted the wrong company. We do not offer free trials/samples, subscriptions, call customers or process credit card orders over the phone. If you are unable to contact the correct company, we advise that you contact your bank/credit card company and block payments.
Warranty Claims, Exchanges & Refunds
Please refer to our Terms & Conditions page for full details.
Q. “I’ve changed my mind and would like to cancel my order please”
A. You have the right to cancel your order if you are not completely satisfied with your purchase. Items must be returned within 30 days of purchase, unopened (still in its original packaging), unused and in a resellable condition.
We will issue a full refund on receipt, excluding the original delivery charge. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty or wrong received. Please click on the Chat Now button at the bottom of this screen for assistance.
Q. “The product I ordered is faulty. I would like an exchange or refund”
A. Please click on the Chat Now button at the bottom of this screen for assistance. Please let us know the issue you are facing with your product.
If the problem is with an electrical or battery operated device, our Warranty team will require video evidence of the issue. A short clip will suffice, briefly showing/explaining the fault.
Submitting a video is easy. Simply record the clip with your phone or tablet. In the Chat screen, click on the ‘Add Files’ icon (as shown below) and upload.
Once received, your case will be investigated. Please a minimum of 5 working days for a response and resolution.
If the answer to your query is not answered above and you would still like to connect with us, please click on the Chat Now button at the bottom of this screen. We will endeavour to respond within 24 hours, between the hours of 9am to 5pm AEST Monday to Friday (excluding public holidays).
If the Chat Now feature is not shown below, please click here.
* To use this service, you will need to have a Facebook account. We have zero tolerance for abuse and any messages that are aggressive in nature will be blocked and unanswered.